Q: Getting Started with K2 Website Builder

<p>Getting started with the K2 Site builder. </p> <p>${youtube}<a href="00PFZguPa6Q">Getting Started with K2 Website Builder</a></p>

Question 1

How to update your billing information

Accepted Answer

Please use the instructions below to update your payment.

| The video also includes instructions on how to process any due invoices.

${youtube}Update your billing info

Question 2

Outlook Sending Error (SSL)  Sending' reported error (0x800CCC80)

Accepted Answer

Error Sending' reported error (0x800CCC80) : 'None of the authentication methods supported by this client are supported by your server.'

The following video will show you how to correct this error message.

Please use the following link to look up your mail server **; you will need it. **

${youtube}Fixing Outlook Sending Issue

| Prefer Written Instructions?

How to Fix the Common Outlook Sending Error 0x800CCC80

Introduction:

The error 0x800CCC80 is a common issue related to sending mail in Outlook, especially if you're using old mail servers.

Access Account Settings:

Launch Outlook.
Click on the “File” tab in the top-left corner.
Navigate to “Account Settings”.
Select the "Account Settings" option from the dropdown.

Navigate to Email Accounts:

An “Email Accounts” box will appear. If you have multiple email accounts set up in Outlook, remember to apply these changes to each account.
Select the email account you want to modify.
Click on the “Change” button.

Modify Server Details:

Observe the current values for "Incoming Mail Server" and "Outgoing Mail Server". They might be based on your domain name.
Due to recent changes, Outlook now uses SSL to send mail. To address the sending error:
Replace the "Outgoing Mail Server" with the appropriate server address.
To obtain the correct server address, contact your support team through chat and request the mail server details

Question 3

Getting Started with K2 Website Builder

Accepted Answer

Getting started with the K2 Site builder.

${youtube}Getting Started with K2 Website Builder

Question 4

Resolving the "Your Account is Not Provisioned" Error

Accepted Answer

Introduction

If you've encountered the "your account is not provisioned" error while using the BuildYourSite.com dashboard, don't worry. This article will guide you through the steps to resolve this issue and get you back to managing your website smoothly.

Why am I seeing this error?

There are two primary reasons you might encounter this error:

**Session Expiry: **Most often, this error pops up because your browser session has expired. To fix this please logout and then log back in.
New Account Setup: If you've recently signed up with BuildYourSite.com, it can take between 12-24 hours to set up and provision your account. During this time, you might encounter this error.

How to Resolve the Error

1. Session Expiry

If your session has expired:

||| To fix the issue: Log out then log In again: Return to BuildYourSite.com and log in with your credentials. This will start a new session for you.

2. New Account Setup

If you've just signed up:

a. Patience is Key: Remember, it can take between 12-24 hours for your account to be fully set up. If you're within this window, please be patient.

b. Contact Support: If it's been more than 24 hours and you haven't received a confirmation email or you're still encountering the error, please reach out to our support team for assistance.

Conclusion

We understand how crucial it is for you to manage your website without interruptions. If you continue to fa

Question 5

How do I renew my domain name?

Accepted Answer

To renew your domain name you will need to use the following link to renew your domain name.

https://renew.buildyoursite.com

**Here are a few essential tips when filling out the renewal form. **

Do not include "www." as part of your domain.
Domain renewals can take up to 24 hours to propagate.

Few tips on the renewal form:

Domain renewal form

Question 6

How Do I Find My Email Server, Webmail Address, and Setup Instructions?

Accepted Answer

At Buildyoursite.com, we provide an easy-to-use tool to help you quickly find all the details you need to set up and access your email.

Step 1: Visit the Tool

Go to bystools.us.

Step 2: Enter Your Domain

Type your domain name into the search field. For example: yourdomain.com

Step 3: View Your Results

Once you run the lookup, the tool will display:

Email Server (Mail Server) – This is the server you’ll enter in your email client settings.
Webmail Address – A direct link to access your email online.
Setup Instructions – Step-by-step guidance for adding your email account to popular programs such as Outlook, Apple Mail, or mobile devices.

Step 4: Follow the Setup Guide

Click on the setup instructions link for detailed directions specific to your email program.

✅ Tip: If you’re not sure which option to choose, we recommend starting with webmail so you can log in right away. Once you’re comfortable, you can set up your email on your computer or phone using the instructions provided.

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